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Outstanding market and sector knowledge, together with a strong entrepreneurial mindset and professional behavior are the basic requirements for our economic success and our customers' high level of satisfaction.
With this in mind, we therefore place great emphasis on excellent training for our staff. Our basic aim is for our employees to understand our customers’ expectations, identify social trends and act accordingly.
"As Key Account Manager at Schaeffler After-market I advise and acquire OEMs that we already serve as OES customers or want to target as new customers. The complex technical requirements and restrictions in terms of access to the OEMs apply just the same in the field of spare parts procurement.
I realized on my first project that through better understanding of the project management tools I was able to generate and influence a successful outcome faster and more accurately. By means of the training I wanted to learn tools and methods for the planning, execution, control and mitigation of risks, as well as to enhance and use my knowledge through targeted learning. The trainer described impressively the advantages of a precise project planning with all departments involved, based on the resource and cost calculations.
In the seminar, best-case examples were described from the international automotive industry, which gave me personally ideas for new projects. The SMART (specific measurable, attractive, realistic and terminated) method is my new basis for strategic planning and evaluation of new business opportunities with car manufacturers."